The Hotel Industry and COVID-19: Lessons From 9/11 and SARS

The Hotel Industry and COVID-19: Lessons From 9/11 and SARS

April 2020

With no way of knowing how long this crisis will last or what recovery will look like, we look back at two past crises to see how the industry reacted then, and what lessons can be learned. Many, as it turns out.

The Impact of COVID-19 on the Online Travel Industry

The Impact of COVID-19 on the Online Travel Industry

April 2020

The online travel industry is marginally better positioned to deal with this current outbreak than many of their suppliers in the hotel and airline industry. But the damage is only getting worse. It will still be severe and long-lasting.

The Impact of COVID-19 on the Hotel Industry

The Impact of COVID-19 on the Hotel Industry

April 2020

There is no doubt that these are some of the toughest times for the hotel industry. Hit hard by the COVID-19 pandemic, the industry is on its knees. Recovery will come, but when and in what shape is wholly uncertain. Understanding the current situation, and what a recovery might look like, will help the industry to prepare for when that day comes.

Emerging Tech in Travel 2020

Emerging Tech in Travel 2020

March 2020

There are so many technologies that can and will impact the travel industry, but it is hard to poke through all the hype and see what will fundamentally change the future of travel. Here are four technology buckets with the largest potential.

A Deep Dive Into Google’s Impact on Travel 2020

A Deep Dive Into Google’s Impact on Travel 2020

February 2020

No matter where in the travel industry you turn, one company seems to be on everyone’s lips: Google

The Hotel Property Management Systems Landscape 2020

The Hotel Property Management Systems Landscape 2020

January 2020

Legacy PMS vendors have for too long reaped the rewards without truly pushing the boundaries of what they could offer hoteliers. Now technology has passed them by, and they are playing catch-up. Cloud computing, open APIs, marketplaces, and middleware layers are shaking up this stale corner of hotel tech, and it’s crazy exciting.

A Deep Dive into OYO 2019: an Update

A Deep Dive into OYO 2019: an Update

January 2020

Recent filings give us a better understanding of Oyo’s profitability, valuation, and the performance of its all-important China business.

A Deep Dive into OYO 2019: The World’s Fastest Growing Hotel Chain

A Deep Dive into OYO 2019: The World’s Fastest Growing Hotel Chain

October 2019

Oyo promises a new type of hotel company. It’s an asset-light brand that seeks to connect the global long tail of mom-and-pop hotels through its tech and distribution platform. But can it live up to the hype? Skift Research dives deep into Oyo’s business strategy and financial performance.

The Short-Term Rental Ecosystem and Vendor Deep Dive 2019

The Short-Term Rental Ecosystem and Vendor Deep Dive 2019

August 2019

The short-term rental sector is rapidly expanding, and it is not just Airbnb, Vrbo, and Booking.com that benefit from this. A growing ecosystem of property managers and B2B vendors are professionalizing the sector, while making a decent penny.

An Expanded View of Hotel Loyalty Tech 2019

An Expanded View of Hotel Loyalty Tech 2019

June 2019

Let’s place loyalty programs into a larger realm of technology which can improve and increase guest engagement and personalization, with all these tools working in parallel to achieve a truly loyal guest.

The Hotel Revenue Management Landscape 2019

The Hotel Revenue Management Landscape 2019

April 2019

Revenue management is unquestionably becoming more important for hotels in an ever-more competitive market. Revenue Management Systems play an important role in automating pricing, but hotels should not see these as a one-stop solution to all their problems. There are bigger strategic questions that need answering.

A Deep Dive Into IHG 2019: Leading in Tech Innovation and Staying Nimble

A Deep Dive Into IHG 2019: Leading in Tech Innovation and Staying Nimble

March 2019

While other hotel brand companies are focused on merger integrations and becoming asset-light, InterContinental Hotels (IHG) is emerging as a leader in hospitality tech innovation and developing itself into a nimbler, more diversified company. The company's key areas of focus are making it a smarter, better hotel company that is well-positioned no matter what the future looks like.