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Latest Research Reports

Perspectives on Hospitality Loyalty Programs 2018: A Challenging Road for Real Customer Loyalty

Despite numerous enhancements and considerable growth, hospitality loyalty programs have failed to foster real customer loyalty.
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U.S. Affluent Traveler Trends 2018: Annual Survey on Travel Behavior

Our latest survey results provide a nuanced picture of a complex and lucrative group.
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Decoding the Modern Vacation Rental Technology Landscape

Building a successful vacation rental business without the right technology framework is putting the cart before the horse.
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Select Topics for 2018

  • Loyalty in Hospitality
  • Chinese  Outbound Best Practices in Tourism
  • The State of OTA Series
  • Destination Marketing 2018
  • Marketing Technology Adoption in Travel
  • The Hotel Operator Tech Stack
  • Deep Dives into; Airbnb, Marriott, and Accor

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