All Reports

Hotel Tech Benchmark: Property Management Systems 2021

Hotel Tech Benchmark: Property Management Systems 2021

November 2021

This is the most complete vendor landscape and market sizing for the hotel property management system sector. With annual revenues of $4.5 billion, this is the largest hotel tech category, but it is also extremely fragmented. There is a lot to fight for.

Mobile Commerce in Travel: A Global Perspective

Mobile Commerce in Travel: A Global Perspective

October 2021

Mobile is already the primary device for travel planning in the majority of the world. But for most of the travel sectors and companies, mobile bookings are yet to surpass desktop bookings in volume or value. Undoubtedly, the travel companies need to increase their mobile investment to capitalize on this shift, but, at the same time they need to have an overarching multi-device strategy in place to engage with the customer throughout.

U.S. Travel Tracker: September 2021 Highlights

U.S. Travel Tracker: September 2021 Highlights

October 2021

The Delta variant didn’t do too much damage to the U.S. travel industry. In September, 47% of Americans traveled, only 1.7 percentage points lower than the record-setting July. And luckily, the virus is in retreat and the upcoming winter holiday season looks very promising for travel companies.

Multi-Day Tour Operators 2021: Reshaping Supply Chains and Distribution

Multi-Day Tour Operators 2021: Reshaping Supply Chains and Distribution

October 2021

Anyone seeking to understand leisure travel overlooks tour operators at their own risk. It is one of the last great offline sectors in the travel industry but that cannot last. Changing consumer behavior and new tech is driving disruption in these businesses, the effects of which have only been compounded by the significant impact of COVID-19.

The State of Hotel Payments 2021

The State of Hotel Payments 2021

September 2021

Most hoteliers would rather not think about their payment tech, as long as it works. But payment habits are changing, and so is payment tech. Hoteliers - and hotel tech vendors and investors - will want to be on top of these changes, especially now that revenues are suppressed.

U.S. Travel Tracker: July 2021 Highlights

U.S. Travel Tracker: July 2021 Highlights

August 2021

July did turn out to be a record-breaking month for U.S. travel. However, the Delta Variant has already made some consumers halt their travel plan for the remainder of 2021. How the new surge evolves will deeply impact the fragile recovery path in the next few months.

Online Travel Agency Landscape 2021: Southeast Asia

Online Travel Agency Landscape 2021: Southeast Asia

August 2021

The Southeast Asian Online travel market is hyper-competitive. The industry players strive to strike a fine balance between creating the appropriate inventory mix, appealing price points, and a seamless user interface with adequate localized features to offer a bespoke product basket and carve out a niche for themselves.

The U.S. Hotel Ownership Landscape in 2021

The U.S. Hotel Ownership Landscape in 2021

July 2021

With travelers hitting the road again, it’s more important than ever for hotel owners to be agile with their businesses to ensure success. Ironically for many hoteliers that survived the pandemic, it might be the recovery that does them in.

Sustainability in Travel 2021: Environmental Impact of Hotel and Airline Loyalty Programs

Sustainability in Travel 2021: Environmental Impact of Hotel and Airline Loyalty Programs

July 2021

Travel loyalty programs really are frequency programs. As frequency is directly linked to emissions in travel, how can travel companies find environmentally friendly ways to reward its most valuable customers?

Sustainability in Travel 2021: Quantifying Tourism Emissions for Destinations

Sustainability in Travel 2021: Quantifying Tourism Emissions for Destinations

June 2021

Tourism is often assumed to be a ‘low Impact and non-consumptive development option,’ primarily because to date greenhouse gas emissions from tourism at a destination level are largely unaccounted for. Destinations have started taking sustainability seriously with growing media pressure and traveler awareness, but have a long way to go to make significant reductions in emissions long-term.

Digital Advertising in Travel 2021

Digital Advertising in Travel 2021

June 2021

Travel companies slashed marketing budgets last year as travel in the majority of the world became an unknown future. Now that the recovery has begun, they need to double down on marketing investment to drive recovery and growth.

U.S. Travel Tracker: May 2021 Highlights

U.S. Travel Tracker: May 2021 Highlights

June 2021

In May, 42.% of Americans traveled, 2 percentage points higher than February 2020, before the pandemic hit. The U.S. summer vacation was off to a very promising start.