All Reports

Contactless Tech in Hospitality 2020

Contactless Tech in Hospitality 2020

September 2020

All the contactless tech that is receiving so much buzz in the hotel industry today pre-dates the current crisis. So it might not be revolutionary tech, but the impact on guest experience and engagement will certainly outlast the pandemic.

U.S. Travel Tracker August 2020: Consumer Confidence Holding Strong

U.S. Travel Tracker August 2020: Consumer Confidence Holding Strong

September 2020

Summer was near the end and while still high, the number of new COVID cases declined substantially from the peak of July. Yet, the travel rate did not go up along this track. In August, 36% of Americans traveled, only one percentage point higher than in July.

U.S. Travel Tracker July 2020: Summer Vacation Main Driver Despite New Case Surge

U.S. Travel Tracker July 2020: Summer Vacation Main Driver Despite New Case Surge

August 2020

Despite rising new COVID cases, 35% of Americans traveled in July. But most are not taking their typical summer vacations.

U.S. Travel Tracker June 2020: Temporary Uptick

U.S. Travel Tracker June 2020: Temporary Uptick

July 2020

With 33% of Americans taking at least one trip, June travel tells a promising story of the reopening. But it might be a very short-lived promise.

U.S. Travel Tracker May 2020: Early Signs of Recovery

U.S. Travel Tracker May 2020: Early Signs of Recovery

June 2020

The U.S. travel rate climbed to 24% in May, after dipping to 19% in April. However, a full travel recovery might take a very long time as more people start to realize COVID-19 is a longer-term battle.

U.S. Travel Tracker April 2020: Emerging Consumer Segments

U.S. Travel Tracker April 2020: Emerging Consumer Segments

May 2020

When and how consumers will travel again might have a lot to do with how their lives' are impacted by COVID-19. Our April travel tracker analysis delves into the details.

Travel Winners and Losers During the 2008 Financial Crisis: Lessons for COVID-19

Travel Winners and Losers During the 2008 Financial Crisis: Lessons for COVID-19

May 2020

History doesn’t repeat but it often rhymes. While COVID-19 has different root causes than the financial crisis of 2008 there are still lessons to be learned from the last crisis that apply to the travel industry today.

Travel Marketing During COVID-19

Travel Marketing During COVID-19

May 2020

Nearly 90% of travel marketers have slashed their marketing budgets due to COVID-19. With restrained resources and changing mandates, how can travel CMOs and their teams navigate through the crisis stronger? We delve into these crucial questions for answers.

The Hotel Industry and COVID-19: Lessons From 9/11 and SARS

The Hotel Industry and COVID-19: Lessons From 9/11 and SARS

April 2020

With no way of knowing how long this crisis will last or what recovery will look like, we look back at two past crises to see how the industry reacted then, and what lessons can be learned. Many, as it turns out.

U.S. Travel Tracker March 2020: Travel Sentiment Amid Lockdown

U.S. Travel Tracker March 2020: Travel Sentiment Amid Lockdown

April 2020

With travel restrictions in place, the U.S. travel rate in March dropped to 25% from 41% in February. What’s changed is also people’s outlook of travel on the other side of the pandemic.

The Impact of COVID-19 on the Online Travel Industry

The Impact of COVID-19 on the Online Travel Industry

April 2020

The online travel industry is marginally better positioned to deal with this current outbreak than many of their suppliers in the hotel and airline industry. But the damage is only getting worse. It will still be severe and long-lasting.

The Impact of COVID-19 on the Hotel Industry

The Impact of COVID-19 on the Hotel Industry

April 2020

There is no doubt that these are some of the toughest times for the hotel industry. Hit hard by the COVID-19 pandemic, the industry is on its knees. Recovery will come, but when and in what shape is wholly uncertain. Understanding the current situation, and what a recovery might look like, will help the industry to prepare for when that day comes.