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A Deep Dive Into Hyatt 2019: Making Waves in Wellness and Hospitality

by Rebecca Stone + Skift Team - Feb 2019
Hospitality

Skift Research Take

Hyatt may have previously been considered a sleepy hotel company, but we don’t think the company is going to be quiet anymore. Hyatt is making waves in positioning itself for the future by selling properties and shifting asset-light, by creating stronger partnerships with hotel owners, managers, and employees, and by driving stronger customer loyalty via enhanced wellness offerings.

Report Overview

While Hyatt may have previously been considered a sleepy hotel company, we don’t think the company is going to be quiet anymore. Small, but mighty, Hyatt is well on its way with its $1.5 billion asset disposition program which will continue to free up capital for the company to pursue additional growth opportunities, and the recent acquisition of Two Roads Hospitality is helping the company to aggressively expand its fee-based (management and franchise) business. At the same time, Hyatt is making a dramatic push into the quickly growing segment of wellness via the acquisitions of Miraval and Exhale and by developing offerings for customers to continue their wellness and mindfulness practices right from the comfort of their hotel rooms. Hyatt is making waves in positioning itself for the future by selling properties and shifting asset-light, by creating stronger partnerships with hotel owners, managers, and employees, and by driving stronger customer loyalty by enhancing guest experiences.

What You'll Learn From This Report

  • An overview of Hyatt by the numbers: Sales, earnings, supply, and pipeline
  • Geography and property types: Hyatt’s past, present, and future
  • Detail on Hyatt’s increased focus on wellness to drive customer loyalty
  • Sizing up the wellness opportunity for Hyatt
  • Profit margin analysis of wellness-related businesses
  • A progress report on Hyatt’s asset disposition program
  • A roadmap of Hyatt’s journey from asset-heavy to asset-light
  • A description of other areas of strength for the company
  • Skift Research forecasts for Hyatt’s 2018 and 2019 RevPAR (revenue per available room), revenue, and earnings
  • Company risks

Executives Interviewed

  • Joan Bottarini, Chief Financial Officer, Hyatt
  • Mia Kyricos, Senior Vice President and Global Head of Well-Being, Hyatt
  • Frank Lavey, Senior Vice President, Global Operations, Hyatt

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