Business Travel

The Future of Hotel Loyalty 2016

Business Travel

The Future of Hotel Loyalty 2016

January 2016
29 min read
Jeremy Kressman

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Skift Take

Hotel loyalty programs are facing a period of dramatic change, driven by recent devaluations of member points and picky travelers that are less loyal than ever. What strategies are hotel brands using to adapt and thrive in this changing loyalty landscape?

Report Overview

Hotel loyalty programs are facing a period of dramatic change, driven by recent devaluations of member points and picky travelers that are less loyal than ever. What strategies are hotel brands using to adapt and thrive in this changing loyalty landscape?