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The State of Consumer Payments in Travel 2017

by Dave Montali + Skift Team
Distribution
Hospitality
Online Travel
Travel Tech

Skift Research Take

The leather wallet is facing increasing competition from digital alternatives. In this report we explore the types of innovations shifting the payments ecosystem and identify how early adopters have been able to leverage new payment systems to drastically cut operating costs while giving consumers a better payment experience.

Report Overview

Payments lie at the core of every industry in the world and can become a complex topic, particularly for companies operating on a global scale dealing with virtually every currency. Changes in overall consumer habits can also have acute effects on the payments landscape. The vast move from desktop to mobile has been one of the greater challenges in the payment landscape, which has sparked a multitude of tech solutions looking to overcome the “mobile payment gap.” Mobile’s evolution of payment technologies has brought innovative approaches to the longstanding transaction models the travel industry has traditionally relied on. With five billion unique mobile users, ignoring payments on mobile can significantly damage a business’ bottom line. Payment innovation has gone far beyond bridging the mobile payment gap, and recent technologies such as contactless, peer-to-peer, and digital currencies have allowed companies to reinvent the wheel when it comes to handling payments. While the local payments landscape is being reshaped, the Chinese market offers a totally different payment landscape than that of the western world. The Chinese outbound traveler struggles to spend money abroad, finding low acceptance of their typical payment methods. China is also driving innovation in the mobile space with a high adoption of payments through messaging apps, a phenomenon that has begun spreading to the west. Throughout the report, we explore the most trending and innovative technologies reshaping payment habits among consumers, explore the impact new payment methods have had on travel, and explore potential future applications. We look at the adoption of new payment methods by consumers, such as contactless payments, mobile wallets, digital currencies, internet of things, and payments through messaging apps. Giving consumers a seamless way to pay has shown to increase their spending, yet these new payment technologies also allow for entire new business models to be designed around the new speed and efficiency they allow payments to have.

What You'll Learn From This Report

  • Emerging payment technologies
  • How businesses are turning consumer habits into new business models
  • Why mobile wallets matter
  • Why P2P wallets are attractive for both users and merchants
  • How chatbots are expected to reshape online payments
  • The rise of cryptocurrencies and its advantages
  • The Chinese outbound travelers' payment behavior

Executives Interviewed

  • Brian Armstrong, CEO of Coinbase
  • Manny Bamfo, CEO Recharge
  • Wilson Wang, Director, Global Checkout and Payment Products at Expedia
  • Mike Tuckett, Head of Transformation Delivery at Transport for London

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