Business Travel

The Rise of Messaging Technology in Travel Booking: Pt. 2

Business Travel

The Rise of Messaging Technology in Travel Booking: Pt. 2

April 2016
19 min read
James O'Brien

Skift Take

Travel booking is transforming the mobile-first ecosystem. Messaging technology is replacing face-to-face and voice-to-voice commerce with a screen-to-screen conduit that stands to drive returns and open interactions to new levels of customer context and continuity that the travel industry has seldom, if ever, experienced before.

Report Overview

Travel booking is transforming the mobile-first ecosystem. Messaging technology is replacing face-to-face and voice-to-voice commerce with a screen-to-screen conduit that stands to drive returns and open interactions to new levels of customer context and continuity that the travel industry has seldom, if ever, experienced before.