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Free Report: How Airlines Can Create a Customer-Centric Digital Experience

by The Skift Team - Apr 2016

In this report, we look at ways airlines can build more reliable paths to true passenger personalization, to reinforce brand, build strong loyalty relationships, reduce the burden on front-line personnel empowering them with the tools and information to respond appropriately to customer needs, and to raise purchase rates of ancillary and a-la-carte products and services.

Download this report to learn:

  • The psychology of personalization as a retail driver and proactive customer service.
  • Why mapping the end to end passenger experience is critical to the design of effective customer-centric systems which build brand preference and loyalty.
  • How airlines who have embarked on customer-centric digital systems deployment have tailored their offerings to fit their brand and their customers’ particular needs.

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NOTE: This report was purchased as a single user license and is NOT meant for distribution beyond the intended user. Please contact research@skift.com if you require multiple copies.