Tag› user experience

How Tech Is Changing the Way Millennials Do Business Travel

How Tech Is Changing the Way Millennials Do Business Travel

June 2015

Building products around and marketing to the next generation of business travelers will not be an easy task. Social, fickle, design-centric and narcissistic, Millennials demand the highest of product standards while resisting traditional marketing methods. In this report, we’ll look at some of the success stories and trends facing the industry as the next generation of travelers comes of age.

Mobile First and the Silent Traveler in 2015

Mobile First and the Silent Traveler in 2015

May 2015

In this study, we look at what silent travelers are doing, where they are going, and how they are getting there. What can brands do to reach them in-trip and at-destination? This report dives into demographics, travel trends, and best practices for seeking the often younger, tech-savvy, and business/leisure-combining travel consumer.

The Future of Wearables in Travel

The Future of Wearables in Travel

April 2015

As consumers increasingly embrace wearables, those in the travel and hospitality industry are turning to this hardware to reach and engage their audience, and improve the customer experience. From technology that lets guests unlock their rooms to boarding passes displayed on your wrist, wearables are becoming an important part of the traveler’s journey.

Health and Wellness in the Travel Industry

Health and Wellness in the Travel Industry

March 2015

Staying fit and eating well on the road is important to a growing number of travelers, causing airports, hotels and spas to create better options for those seeking to integrate healthy habits into their journeys.

The State of Hotel In-Room Technology

The State of Hotel In-Room Technology

March 2015

Driven by consumer demand for connectivity and convenience, hotels that prioritize technology are banking on in-room features that provide a return on innovation.

The Future of the Aircraft Cabin: Tracking Trends & Debunking Myths

The Future of the Aircraft Cabin: Tracking Trends & Debunking Myths

August 2014

Leading visionaries of aviation industry cabin design share their views on class structure, the challenges and complications of designing for the needs of a variety of travelers, as well as insights into the misconceptions of what is happening behind the scenes of the aircraft interiors design industry.

The Rise of the New Connected Cruise

The Rise of the New Connected Cruise

April 2014

By satisfying guest expectations, maintaining sustainable ROIs, and predicting future trends and consumer demands, the new cruise lines are using technology and IT to meet guest expectations for 24/7 connectivity. Read interviews with CIOs of Norwegian Cruise Line, Royal Caribbean Cruises, and Carnival Corporation.

Airports as Destinations: The Rise of User Experience

Airports as Destinations: The Rise of User Experience

September 2013

The line between airports and the destinations they serve has blurred. Once regarded as purely utilitarian infrastructure, airports are now becoming more integrated with their surroundings and hosting new experiences for passengers and non-passengers alike.