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Hotel Distribution 2020 Part II: The Tech Landscape

Hotel Distribution 2020 Part II: The Tech Landscape

November 2020

Hotel tech tends to be characterized by piecemeal solutions by a myriad of tech vendors, all offering a few pieces of the puzzle. Hotel distribution tech is no different. Hoteliers end up working with many tech vendors to understand demand, set the right rates, and get their rooms on the right channels. Here we provide some clarity on key issues and the vendor landscape.

Hotel Distribution 2020 Part I: The Channel Mix

Hotel Distribution 2020 Part I: The Channel Mix

November 2020

The hotel distribution landscape is complex, with hotel rooms being sold and promoted through many different channels. COVID-19 has certainly impacted how and where hotel rooms are being distributed, but it is unlikely that this disruption will be sustained long term. That's not to say that disruption isn't coming, though.

The Impact of COVID-19 on the Hotel Industry

The Impact of COVID-19 on the Hotel Industry

April 2020

There is no doubt that these are some of the toughest times for the hotel industry. Hit hard by the COVID-19 pandemic, the industry is on its knees. Recovery will come, but when and in what shape is wholly uncertain. Understanding the current situation, and what a recovery might look like, will help the industry to prepare for when that day comes.

An Expanded View of Hotel Loyalty Tech 2019

An Expanded View of Hotel Loyalty Tech 2019

June 2019

Let’s place loyalty programs into a larger realm of technology which can improve and increase guest engagement and personalization, with all these tools working in parallel to achieve a truly loyal guest.

The Hotel Revenue Management Landscape 2019

The Hotel Revenue Management Landscape 2019

April 2019

Revenue management is unquestionably becoming more important for hotels in an ever-more competitive market. Revenue Management Systems play an important role in automating pricing, but hotels should not see these as a one-stop solution to all their problems. There are bigger strategic questions that need answering.