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The U.S. Hotel Ownership Landscape in 2021

The U.S. Hotel Ownership Landscape in 2021

July 2021

With travelers hitting the road again, it’s more important than ever for hotel owners to be agile with their businesses to ensure success. Ironically for many hoteliers that survived the pandemic, it might be the recovery that does them in.

Hospitality Loyalty Programs 2018: A Challenging Road for Customer Loyalty

Hospitality Loyalty Programs 2018: A Challenging Road for Customer Loyalty

April 2018

For all the growth and enhancements we have seen in hotel loyalty programs over the past few years, differing opinions among consumers and hotel owners with regards to the overall value and success of programs remain. Clearly, the road to fostering real consumer loyalty will be a challenging one. Hotel companies should ultimately focus on driving satisfaction and providing the best service so consumers choose their brand over others and recommend it to friends and family.